Officer Security

KEY RELATIONSHIPS:     

Internal:    Security Staff, all departments.

External:   Hotel Guests/Visitors, Police Department, Fire Department.

JOB FUNCTIONS & RESPONSIBILITIES:

• Maintain complete awareness of:

  • Scheduled group activities and house count.

  • Hotel facilities and services.

  • Hours of operation.

  • Facility layout.

  • Fire and emergency plans.

  • Departmental rules of conduct.

• Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.

• Issue radios, beepers, keys to designated hotel personnel.  Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.

• Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards.

• Conduct time card audits as assigned.

• Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.

• Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.

• Provide escorts for employees in accordance with departmental standards.

• Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.

• Handle deliveries received during non-business hours following hotel procedures.

• Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.

• Coordinate emergency situations as specified in departmental manual.

• Contact the Director of Security immediately for emergency situations as specified in departmental manual.

• Monitor surveillance cameras as assigned.

• Investigate duress alarms and comply with respective procedures.

• Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.

• Resolve safety hazard situations.

• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.

• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.

• Challenge suspicious persons on hotel property in accordance with departmental procedures.

• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.

• Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.

• Report to scenes of guest or employee fighting and follow designated procedures.

• Comply with state regulations and hotel guidelines for handling intoxicated guests.

• Coordinate towing of vehicles as specified in department procedures.

• Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.

• Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.

• Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.

• Comply with guest requests for storing and safekeeping of their valuables and follow procedures.

• Make arrests in compliance with legal and hotel requirements.

• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.

• Promote positive relations with guests