Brewpub General Manager

Position Summary

The Brewpub General Manager manages brewpub operations of his/her assigned location under limited to no supervision.  This position requires extensive knowledge of company policy and procedures, with progressive skills acquired through training and experience. The Brewpub General Manager is also responsible for effectively developing and training his/her team providing a fair and productive workplace.  Regular use of independent judgment is required.

Guest Focus:

• Creates and maintains an environment of hospitality and excellence in execution.
• Trains management team on the methods used to proactively seek out and resolve guest concerns or issues.
• Resolves all escalated guest issues as necessary.
• Recognizes, assesses, and implements opportunities to improve all guest interactions.
• Ensures management and staff’s focus on building guest relationships generating repeat visits.

Leadership:

• Provides proper & detailed training for all hourly & management personnel based on company-established criteria.
• Conducts and leads weekly management meetings addressing areas of concern, needed improvement, reward and recognition.
• Trains management teams on the proper execution of, and conduct, timely and detailed performance evaluations.
• Trains management team on the proper execution of new hire orientations.
• Provides daily inspiration to management team and staff building morale.
• Creates and leads semi-annual all-staff meetings at his/her discretion.
• Trains brewpub managers on how to effectively communicate standards and expectations in daily pre-shift meetings and in one-on-one communication.
• Effectively coaches and provides constructive feedback to management team.
• Establishes and maintains a solid working relationship with the Brewpub Kitchen Manager to ensure unity between the back and front of house.
• Sources, selects, interviews and hires brewpub hourly staff.
• Works collaboratively with the Human Resources Department and the Regional Manager to conduct employee investigations, terminations, and coaching and counseling sessions.
• Leads by example demonstrating a commitment to exemplifying a positive, authentic and professional image towards fellow team members, customers, vendors, clients and other potential agents of Karl Strauss Brewing Company.

Quality of Operations:

• Follows company-established procedures and/or makes recommendations on budgeting, tracking and processing labor dollars.
• Utilizes and accurately maintains all company established forms, binders and checklists implementing policies and procedures as necessary.
• Conducts periodic audits and takes corrective action as needed.
• Creates and fosters productive vendor relationships.

Repair and Maintenance:

• Conducts facility repair and maintenance walkthroughs.
• Researches, analyzes, assesses, and orders facility maintenance repairs.
• Provides a safe working environment for employees by managing his/her facility and ensuring all equipment is in proper working condition.

Company Systems, Procedures and Policies:

• Maintains and implements operational systems, policies