Principal Product Success Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Product Success Business Operations - Lead

Location: Remote

Job Title: Business Operations Lead – Product Success Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a Business Operations Lead who is passionate about creating empowering and supportive experiences for Product Success leadership team. As the Director of Product Success Management, you will report to our Product Success Strategy and Planning Leader.

What you get to do in this role:

• Align corporate strategic priorities into operational cadence and governance model.
• Operationalize Product Success initatives with the right stakeholders of each Workflow to ensure product success goals and KPIs are met.
• Provide critical data insights back to all Workflow leads based on measures of success, KPI, and shifts of focus.
• Create communication plan and dashboards related to product success operations.
• Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the teams in various regions.
• Create and build standard program and reporting mechanism back to the stakeholders for specific requirements and needs of KPI's and outcomes.
• Act as an advocate, trusted advisor, and honest broker to accelerate the Product Success team charter and deliverables across multiple ServiceNow organizations.
• Architect approaches and solutions for Product Success teams to be successful in delivering to business outcomes directly correlated to the various Workflows.
• Develop and closely track/monitor key su