Director, People Optimization

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

About the Role:

The Director, People Optimization leads the People Operations and Services team to manage global HR inquiries, HR data management, global onboarding and work authorization, and the execution of day-to-day HR processes and tasks. The role is critical to ensure seamless HR services and operations worldwide. The team’s mission is to create a seamless and impactful team member experience, ensuring that HR systems, processes, and resources are aligned with Deel’s strategic goals and hyper growth. This role demands a deep expertise in HR best practices, operational excellence, and a collaborative approach to continuously enhance efficiency and support the evolving needs of our business.

What You Will Do:

• People Operations and Services

  • Lead and manage the Service Operations function, ensuring efficient handling of global HR inquiries and requests.

  • Oversee and direct the Service Operations team, offering mentorship and support to foster team growth and development.

  • Develop and implement strategies to enhance service delivery and team member satisfaction.

  • Develop scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, and others that make up the employment and contractor life-cycle.

  • Provide oversight and ensure strong quality control and review processes are in place to maintain HR Knowledgebase as well as all Deel internal handbook, procedures and guides

  • Implement and leverage tools to automate processes, enhancing sustainability and scalability.

  • Monitor and analyze service metrics to identify areas for improvement.

  • Identify and implement scalable, cost-effective solutions to enhance the People Team’s efficiency, focusing on building infrastructure, increasing automation, and leveraging AI responsibly to streamline operations.

  • Oversee HR operations audit and compliance processes, ensuring adherence to SOX, local labor laws, and internal policies. Maintain a strong control environment and continuous process improvement.

  • Enhance People Team service delivery by refining processes for timely, accurate, and empathetic responses to employee inquiries via our ticketing system. Use metrics and feedback to drive continuous improvement in service effectiveness.

• Data Management

  • Oversee the management and maintenance of HR employee and contractor data, ensuring accuracy, confidentiality, and compliance with data protection regulations.

  • Implement best