Customer Quality Support Representative (Experienced, Senior)

Customer Quality Support Representative (Experienced, Senior)

Company:

The Boeing Company

Boeing Commercial Airplanes is seeking Customer Quality Support (CQS) Representative to join our team in North Charleston, South Carolina.

As a Customer Quality Support Representative, you will serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks, and projects. You will use your knowledge of the business to develop a coordinated response to customers, business partners, suppliers and regulators for review and approval by senior management, as well as present responses directly in some cases. 

You will provide product manufacturing and delivery status as well as facilitate and lead resolution of customer concerns. You will be required to complete administrative tasks that support customer requirements as well as engage and lead stakeholders to ensure a positive customer experience.

Position Responsibilities:

• Participate with stakeholders to develop potential preventive or corrective actions and implementation, as well as participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.

• Perform customer reviews as well as coordinate dispositions for nonconforming materials, parts, and equipment with customers.

• Develop solutions to a variety of complex problems; uses resourcefulness to create appropriate solutions using established organization policies, practices, and procedures as guidelines.

• Serve as the quality customer interface and assist the customer throughout production and delivery.

• Provide product manufacturing and delivery status. Facilitate resolution of customer concerns. 

• Complete administrative tasks that support customer requirements.

• Engage and partner with applicable stakeholders to ensure a positive customer experience.

• Participate in identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.

• Provide customer orientations around safety, production, delivery processes and the Quality Management System.

• Coordinate and communicate applicable production records with the customer.

Basic Qualifications (Required Skills/Experience):

• 3+ years’ experience in Quality Management Systems

• 3+ years’ experience with Customer Support

• 5+ years’ experience with aircraft production and maintenance

• Experience building relationships with customers, program offices, subcontractors, and product organizations.

• Experience in outlining requirements with customers.

• Experience developing project plans for completion of work scope between multiple customers and resources.

• Familiarity with MDAT, Velocity, COGNOS, CMES

• Microsoft Excel, PowerPoint, and Word proficiency

Preferred Qualifications (Desired Skills/Experience):

• Foreign language skills (Mandarin specifically) highly desired

• Proficient public speaking & presentation skills, including senior leadership & executive audiences

• Experience working with airline operators

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications, as well as market and business considerations.  

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