Lead Patient Access Representative | 40hrs/week

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $18.50 - $29.00

Union Position:

No

Department Details

Join our team of Patient Access Representatives supporting our team as Lead. Shifts: Monday thru Friday 8:30am to 5:00pm. No weekends, no holidays.

Why Join Our Team:

Safety-First Culture
- Promote SAFE behaviors: attention to detail, clear communication, and speaking up for safety.

Positive, Professional Environment
- Live Sanford values with accountability, respect, and a team-first mindset.
- Stay engaged, solution-focused, and maintain confidentiality.

Problem Solving & Ownership
- Identify improvements and bring solutions.
- Take ownership with a “See It, Own It, Solve It” approach and partner with leadership.

Growth & Development
- Build expertise, participate in training, and collaborate in team meetings.
- Give/receive feedback and confidently manage challenging situations.

Team Support & Leadership
- Help train new staff and support workflows.
- Assist across locations and contribute to a smooth, adaptable team environment.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred.

Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.