eServices Specialist I - Santa Fe, NM

Description

The eServices Specialist I is responsible to assist with all aspects of Digital Banking Management, by maintaining Digital platform functionality, provide prompt and courteous support to external and internal members and stay abreast of current trends for continued future growth. 

As with all positions, the eServices Specialist I will assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. Exemplify Del Norteno Pride to live with character, feel with empathy and act with passion.

Salary

The pay range for this position is $20.98 to $26.22. New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role.  

Requirements

Essential Functions & Responsibilities:

• Provide expert support for services such as Online Banking, Mobile App, Bill Payer and Zelle.
• Report monthly KPIs to the AVP eServices that show member usage or offered services Provide data entry and other tasks required for the administration and process of online banking.
• Work independently without close supervision
• Assist with ongoing education and updates to training material. 
• Develop, maintain and follow procedures for eServices to ensure compliance with established standards and regulations.
• Assist with implementation, monitoring, analysis and reporting of analytics platform.
• Ensure effective communication with respect to incident reports, status of outstanding issues, enhancement rollouts, and system downtime.
• Communicate regularly with management and applicable areas of the organization regarding updates and new offerings. 
• Perform job related duties as assigned.

Knowledge and Skills:

Experience: 

One year to three years of similar or related experience.

Education: 

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: 

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

• Strong technical background with a comfort level in mobile and web technology
• Excellent communication and problem resolution skills 
• Professional appearance &  demeanor 
• Excellent verbal & written communication skills 
• Critical thinker / Effective problem solver 
• Collaborative service skills 
• Willing and eager to exceed expectations 
• Demonstrated proficiency Windows and other MS Office applications

Physical Requirements:

May require sitting for extended periods.

Work Environment: 

• Work performed is primarily in a professional office setting. 
• May work non-traditional work hours in support of workflow and projects, as needed. 
• Required to be onsite three days per week. Hybrid work arrangement is subject to change based on the needs of the organization or department.