Commercial Operations Program Manager

About us:

At Articul8 AI, we relentlessly pursue excellence and create exceptional AI products that exceed customer expectations. We are a team of dedicated individuals who take pride in our work and strive for greatness in every aspect of our business. We believe in using our advantages to make a positive impact on the world and inspiring others to do the same.

Job Description:

We are seeking a highly skilled and driven Commercial Operations Program Manager to join us in shaping the future of Generative Artificial Intelligence (GenAI) and become part of our fast-growing team. You will work closely with cross-functional teams, including sales, marketing, product, and engineering, to ensure smooth execution of commercial strategic programs, drive operational excellence. This role will focus on overseeing the Go-To-Market programs, commercial operations lifecycle, from strategy to execution, ensuring alignment with business goals and delivering measurable outcomes.

The ideal candidate will have a strong technical background, excellent communication skills, and a proven ability to manage multiple programs in a fast-paced environment. They should also have a background in sales or business development and experience working with channel partners.

Key Responsibilities

• Commercial Strategy Execution: Develop, implement, and manage the end-to-end process for commercial programs, ensuring alignment with the company’s strategic goals and objectives.

• Cross-functional Collaboration: Partner with sales, marketing, product, and engineering teams to build integrated plans and frameworks that support go-to-market strategies and drive revenue growth.

• Program Management: Lead and manage high-impact commercial programs, act as primary point of contact ensuring timely delivery, scope alignment, and clear communication across stakeholders.

• Process Optimization: Identify and implement opportunities for process improvements, automation, and scalability within the commercial operations function.

• Data-driven Insights: Develop and track key performance metrics, using data and insights to drive decisions and identify areas for improvement.

• Sales Enablement: Support the sales team with tools, training, and resources to optimize performance and increase deal closure rates.

• Forecasting & Reporting: Collaborate with leadership to create forecasts, track business performance, and provide actionable insights to improve operational efficiency.

• Risk Management: Identify and mitigate risks, resolve conflicts, and remove roadblocks to ensure program success.

Required Qualifications:

• Bachelor’s degree in Software Engineering, Business, Operations, or related field (Master’s preferred).

• 7+ years of experience in program management, or similar roles, with a focus on cloud technologies, SaaS, and/or Generative AI software products.

• Hands on experience with CRM tools (Dynamics 365, HubSpot, Google Analytics etc), program management platforms (JIRA, Confluence etc) and data analytics tools (Tableau, Excel).

• Strong program management and organizational skills, ability to manage and scale complex programs in fast paced environment, and exceptional problem-solving abilities.

• Excellent communication and interpersonal skills, with the ability to influence and build relationships across diverse teams.

• Proven experience collaborating with senior leaders across various departments, strong relationship-building, negotiation, and influencing skills to drive successful outcomes.

Preferred Qualifications:

• Strong understanding of Go-To-Market and Commercial Operations.

• Demonstrated aptitude in balancing multiple programs, deadlines, and allocating time efficiently between short-term objectives and long-term goals.

• Ability to carefully evaluate assumptions, questioning established methodologies, challenging own biases, and maintaining skepticism when interpreting results.

• Proficient in data analysis, with the ability to derive actionable insights to influence decision-making and optimize commercial operations.

• Ability to break down complex problems into manageable components, devising creative solutions, and iteratively refining ideas based on feedback and experimental evidence.

By joining our team, you become part of a community that embraces diversity, inclusiveness, and lifelong learning. We nurture curiosity and creativity, encouraging exploration beyond conventional wisdom. Through