Product Tooling Senior Associate - Product Operations

Consumer & Community Banking (CCB) Product Operations contributes to solutions brought to not only the broader CCB Product, Experience, Data and Technology (PXT) community, but also course-corrects teams where they deviate from established guidelines. We have a passion for learning, developing new processes and helping teams improve their performance.

As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on the governance, adoption and usage of agility tools within CCB Product, Experience, Data and Technology teams. You will have the ability to manage multiple stakeholders across the CCB-wide community. You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.   

Job responsibilities

• Create and define standards of Agility Tools for CCB PXT
• Focus on setting policies for consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations.  Work with products to drive adoption of new policies.
• Draft, publish and maintain system and process documentation as a source of reference for CCB PXT
• Provide team guidance to product teams on usage of Agility tools and practices
• Focus on delivering the PXT leadership vision even when encountering headwinds
• Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement 
• Build and maintain relationships across CCB PXT community in order to effectively guide and influence change
• Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards
• Ensure strategic updates are represented in the tool
• Work closely with training teams to create training content as tool usage evolves and policies change 
• Participate in community engagement and represent CCB Product Operations in key forums

Required qualifications, capabilities, and skills

• 4+ years product, change management or process improvement experience.
• Exceptional written and verbal communication skills, including experience with executive level communication.
• Ability to build strong internal and external client relationships.
• Proficiency with Microsoft Office products.
• Candidates must be self-motivated and confident in ambiguous circumstances.
• College degree or equivalent experience.

Preferred qualifications, capabilities, and skills

• Experience working on projects through all phases of a software development lifecycle is a plus.
• Agile product experience, including use of agile project management tools (i.e. Align, Jira, Confluence, etc.) a plus.
• Alteryx experience a plus.

Candidates must be able to physically work in one of our below offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.

• Columbus, OH
• Plano, TX
• New York, New York

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-HYBRID

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual