Sr. Product Operations & Insights Analyst

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Operations & Insights Analyst will be responsible for defining and tracking the metrics that drive product and business impact. This role will act as the liaison between the product and analytics teams, ensuring alignment on data priorities and insights. They will also lead board and executive-level reporting, establish baseline metrics, and drive quarterly and annual forecasting to inform strategic decision-making. The ideal candidate will have a strong background in data analytics, financial modeling, and business intelligence, with a proven ability to uncover and communicate strategic opportunities through data.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

About the team

Are you obsessed with data, sales, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Auctane and use your skills to push one of the largest eCommerce companies in the world to further excellence!

What will you be doing?

Product Metrics & Business Impact Analysis

• Define, track, and optimize key product and business metrics to measure performance, engagement, and growth across Auctane’s product portfolio - including Product Market Fit and Product Engagement.
• Establish data-driven frameworks that enable the product team to prioritize initiatives based on measurable impact.
• Build and maintain product metric waterfalls and cohort analyses to understand user behavior, retention, and monetization.
• Conduct deep-dive analyses to uncover trends, diagnose issues, and identify strategic areas of opportunity within the Auctane product portfolio to drive business impact.

Executive & Board-Level Reporting

• Own the Auctane Product Organization’s performance reporting to the Board of Directors and Executive Leadership Team.
• Develop clear and compelling data-driven narratives that communicate business impact, trends, and opportunities to executives.
• Standardize board-ready dashboards and reports, ensuring accuracy, consistency, and clarity in key performance updates.
• Work closely with finance and analytics teams to align financial forecasting and revenue impact models with product initiatives.

Product & Analytics Team Liaison

• Serve as the primary bridge between product and analytics, ensuring alignment on data priorities, methodologies, and insights.
• Partner with engineering, product, and data science teams to improve data instrumentation and tracking.
• Work with product managers to define and validate baseline metrics, setting clear quarterly and annual targets for performance measurement.
• Translate complex data into actionable insights and recommendations for product teams, executives, and cross-functional stakeholders.
• Develop and refine experimentation frameworks (A/B testing, feature impact analysis, etc.) to optimize product decisions.

Dashboard Development & Forecasting

• Build and maintain interactive dashboards that provide real-time visibility into product and business performance.
• Establish baselines for key product and business metrics, ensuring teams have clear benchmarks for measuring success.
• Lead quarterly and annual forecasting efforts, ensuring alignment with company-wide goals and business strategy.
• Ensure data integrity, governance, and accuracy across all reporting systems.

Strategic Insights & Business Planning

• Prepare and present data-driven recommendations to the Product team.
• Identify and quantify new opportunities for revenue growth, user engagement, and operational efficiency.
• Create predictive models and scenario planning tools to support strategic decision-making.
• Establish b