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Job Description Summary

The Simulation Technology Systems Analyst position manages all aspects of the technology and software support for the Simulation Center and PCS (Primary Clinical Skills). The Simulation Technologist works together with faculty educators to create life-like immersive medical simulation productions so that learners may practice their lifesaving skills and behaviors. Reports to the Director of Information Systems - ACOM.

Job Description

Essential Functions:

• Manages all audio-visual equipment and camera system components including installation, configuration and maintenance
• Resolves problems reported by end users for personal computers, notebooks, and iPad (MAC and Windows OS) Provides answers to complex questions related to these systems
• Monitors and measures the performance of the Centers Software and Infrastructure, reports problems to the appropriate individuals
• Maintains documentation of the service request tickets for Information technology, audio visual systems and Software Systems.
• Establishes and maintains contact with vendors for support and problem resolution.
• Assist medical simulation activities: set-up, programming, operation, and monitoring of simulation software, computers, and simulators (computerized mannequins and task trainers). 
• Integrates audio and video technology into simulation learning activities – including the use of digital video cameras, projectors, audio/video mixers, editing software, and graphic design software
• Trains and assists faculty educators on the operation of technology and Software components used in the PCS and Simulation Lab.
• Coordinating with and advising the Information Systems Manager concerning the installation and use of all software and computer hardware; and advising the Director of Simulation and the Director of Clinical Competency and Division Leadership concerning procurement of hardware, software, and audio/visual equipment involving simulation and performance exam.
• Provides routine simulator, computer, and audio/video equipment maintenance and technical support – includes testing, cleaning, troubleshooting, and minor repairs. Identifies the need for replacements, interfaces with vendors to solve simulator and equipment problems, facilitates new purchases and servicing of existing equipment, and maintains maintenance and repair records
• Develops and refines technical skills expertise. Identifies opportunities for improvement. Maintains proficiency in existing and emerging technologies.
• Documents all simulation activities and assist in maintaining a record of all educational and training activities.
• Maintains the operational integrity of the Simulation Center. Assists in scheduling of staff, maintenance, and simulation activities. Makes recommendations for equipment.
• Plan and communicate with the Simulation Director and Curriculum Coordinator ALL IT activities in the center.
• Train and assist staff on the operation of all equipment used in the simulation center.
• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety.

Qualifications:

Minimum Education Required:

High school diploma or GED

Minimum Experience Required:
N/A

Minimum Education Preferred:

• Associate's degree in information technology, Audio-Visual Technology, or a related field
• Microsoft SharePoint and Office 365 Certification

Minimum Experience Preferred:

• Four (4) years’ experience in technology and application support

Required Knowledge/ Skills/ Abilities:

• Understanding of computer hardware (PCs, notebooks, iPads - Mac and Windows OS), software, operating systems, networking fundamentals, and security protocols.
• Knowledge of AV equipment components, including cameras, projectors, audio/video mixers, digital video cameras, editing software, and graphic design software.
• Understanding of systematic approaches to identify, diagnose, and resolve technical issues across diverse IT and AV systems.
• Ability to install, configure, and integrate complex audio-visual and IT equipment.
• Knowledge of diagnosing and resolving technical issues with computers, networks, audio-visual equipment, and simulation hardware/software. Includes performing routine maintenance and minor repairs.
• Ability to maintain accurate and or