Sr. Mgr. Business Process Improvement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Business Process Management is a strategic business discipline designed to support the execution of clear and repeatable processes which ensure value delivery to our internal and external customers. We are looking for collaborative Process Management professionals who have a passion to improve business and operational processes while transforming our culture to one of Business Process Excellence.

The Process Senior Manager provides expertise on internal processes and administers workflows to department teams. Oversees the performance management, process optimization, and analysis functions. Aligns department processes to ensure efficiency, effectiveness, and compliance with organizational goals. Improves productivity and contributes to the success of the organization. Oversees and manages a team of Process Designers and Process Champions.

The successful candidate

Collaborates with multiple departments on strategic initiatives to maximize resources for process improvements.
Analyzes potential risks and ensures that organizational processes adhere to legal, regulatory, and compliance requirements
Communicates the direction on the process improvement strategy and encourages feedback by soliciting ideas from employees
Consolidates information on stakeholder requirements, department capabilities, and risk appetite when considering the process management strategy.
Controls a network of information-sharing to ensure transparency and communication across the organization.
Creates key performance indicators to measure output and inform the decision-making process.
Defines the strategy for cross-functional collaborations with subject matter experts to efficiently conduct process assessments
Ensures governance of internal processes and leverages dashboards to monitor department activities
Develops policies and procedures to guide team performance and ensure exceptional service delivery through proactive customer engagement


Required Qualifications
•    Management experience 
 •    5+ years experience in Business Process Management, Process Design, and Process Change Management
•    3+ years experience designing and implementing new business and operational processes
•    Analytical Skills
•    Advanced knowledge of Six Sigma methodologies
•    Exceptional written and verbal communication skills
•    Comfortable presenting to senior level management
•    Capable of thriving in a self-directed model
•    Adept at Business Intelligence 
•    Adept at Collaboration and Teamwork
•    Adept at execution and delivery 


Preferred Qualifications

• Expert user of ProMapp or other Process Management Software
• Lean/Six Signma designation
• BPM Certification
   

Education
Bachelors degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$67,900.00 - $149,328.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation