Coordinator, Patient Support Services

Summary

The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-24.

 

We are seeking a Coordinator, Patient Support services to work in one of eight clinic locations.  Each clinic is typically staffed with a Patient Support Services Coordinator, A Medical Assistant a Nurse (RN or LVN) and a Nurse Practitioner. Duties include patient interaction, customer service and basic office skills. The coordinator will greet and answer patient questions while acting as a front-line representative, record and maintain reports and data to support operational activities. He or She must manage multiple task and deadlines using organizational skills and possess a strong sense of customer service.

Job Duties

• Performs traditional office duties and skills.  
• Schedules and coordinates patient appointments and visits, including telemedicine.  
• Prepares and maintains daily appointment schedules and collects necessary patient information and completes documentation, applications and eligibility.  
• Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines. 
• Performs other duties as assigned to meet departmental goals. 

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Proficiency in Windows, MS Office applications, and the Internet.
• Excellent verbal/written communication skills are necessary. 
• Must manage multiple tasks and deadlines using organizational skills. 
• Must have ability to make independent decisions while exercising good judgment. 
• MUST have EXCELLENT Customer Service Skills.
• Ability to read, write and speak Spanish. 

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 

 

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