OSP Service Assurance Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

This position is fully remote in the United States. No travel is required.

Zayo is seeking an experienced and detail-oriented OSP Service Assurance Project Manager to oversee and manage the end-to-end planning, execution, and delivery of outside plant (OSP) break/fix projects and emergency restoration for our telecommunications infrastructure, supporting network restoration and maintenance 24 hours, seven days a week, 365 days a year.

Our OSP Service Assurance Project Manager manages project timelines, resources, and works within budgets and with cross-functional teams to ensure the timely and successful repair of our network. The ideal candidate will have extensive experience in project management within the telecommunications industry, with a focus on OSP projects.

Key Responsibilities: 

Project Planning and Coordination: 

• Lead and manage the planning and execution of outside plant break/fix from inception to completion. 

• Develop detailed project plans, schedules, and work within budgets for projects as required. 

• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met. 

• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance. 

•  Ensure work aligns with construction prints, permits, and engineering specifications. 

Resource Management: 

• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance. 

• Allocate resources effectively to meet project requirements, including manpower, equipment, and materials.

Risk Management: 

• Identify potential project risks and develop mitigation strategies to avoid delays and minimize further damage related to active outages.

• Resolve any issues that arise during the project, including procurement delays, resource shortages, or technical challenges. 

Stakeholder Communication: 

• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors. 

• Prepare regular updates on outages, addressing any concerns or changes to scope, cost, or schedule. 

• Manage and maintain customer communications in partnership with the NOC throughout Fiber restoration and maintenance processes. 

• Work jointly with the leadership from the NOC, Construction, Project Management, Engineering, and Change management teams. 

Quality Assurance: 

• Ensure the project is completed in compliance with safety, quality, and regulatory standards. 

• Conduct regular quality inspections and audits throughout the project to ensure adherence to design specifications and industry best practices. 

Contract and Vendor Management: 

• Manage relationships with contractors, vendors, and subcontractors, ensuring their performance aligns with project requirements and timelines. 

• Review and manage contracts, change orders, and procurement processes as needed. 

Documentation and Compliance: 

• Ensure that all project-related documentation, including contracts, permits, and reports, is properly maintained and stored. 

• Ensure compliance with local regulations, permits, and safety standards throughout the project lifecycle. 

Required Qualifications: 

• Must have working knowledge of structured cabling and routing. 

• Must be familiar with email, MS Excel, Word, Google Earth. 

• Proven experience managing fiber optic and cable maintenance, to include r