AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Quality Assurance Supervisor - IT

Information Services Division (ISD)

Job Location:

Address:  801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Must reside in the state of Arizona.

Salary:  $82,500 - $90,000

Grade: 27

Closing Date: Open Until Filled

This position is eligible for full-time remote work (including virtual office arrangement in Arizona).

Job Summary:

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

Supervise the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with
administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Leads/coordinates cross-team
testing efforts. Coaches team members on performance, completes employee performance evaluations and recommends pay actions.
Decisions are guided by policies, procedures and business plan; receives guidance, and oversight from manager.

Major duties and responsibilities include but are not limited to:
Monitor employee progress and make adjustments in resourcing to ensure employee productivity and strengthen job satisfaction. Includes initiating test planning activities, delegating assignments and deliverables, balance testers workload, setting priorities, negotiating test deliverable dates with other leaders and provide management support across departments.

Develop and mentor testing staff assigned to the department including establishing training plans, career paths and goals. Conduct performance reviews as required. Review and update direct staff's position descriptions as needed.

Initiate / implement new department standards as needed and ensure that all work in the department is performed according to established policy and procedures. Contribute to development/improvement of current internal processes.

Lead/Coordinate cross-team testing efforts.

Attend various meetings, classes, seminars and demonstrations to lead testers in development of standard work testing techniques, best practices and adoption of Agency and state standards (Arizona Management System).

Prepare management and status reports including Progress and Quality test metrics for assigned team projects. Monitor and report progress against test plans and project plans and raise risks/problems and work to resolve.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
- Thorough knowledge of service offerings,
customer service principles and processes,
back-office server applications, desktop
applications, web-based applications, client/
server applications, computer/networking
hardware, standard operating systems,
common third-party software applications,
internally developed custom applications,
application integrations, networking
protocols, and any other computer-related
technologies
- Operate with no supervision in a complex
environment
- Responsible for developing and moni