Director, Bank Agile Product Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service ��� define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a Director, Bank Agile Product Management for the Payments Product team, which is responsible for payment strategy and insights to product management and enhancements to our payment services offered to our members. The Payments team handles the full lifecycle of all payments products and services offered for FSB members which include: Bill pay, Zelle, Account Tranfers, Remote Deposit Capture, ACH, Wire

Leads a team responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed within all regulatory and compliance policies and processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manages project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and resource allocation.
• Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Applies expert knowledge and removes escalated impediments to the team’s success and assists in conflict resolution, issue and dependency management.
• Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
• Maintains stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization.
• Assesses, uses, and partners with external resources and partners to meet agreed upon expectations.
• Shares information about the portfolio’s output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8+ years’ experience in product development, process improvement, project delivery, or business/requirements analysis to include 2+ years of that experience within a financial services organization.
• 3+ years of direct team leadership experience or leading large matrixed, cross-functional teams.
• Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
• Agile Scrum best practices and experienced being a product owner for a scrum team
• Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
• Experience analyzing business requirement