Practice Associate - IMA - The Mount Sinai Hospital - FT Days M-F 12:00 pm- 8:00pm

The Practice Associate ensures maximum reimbursement to the institution by performing all support functions related to financial pre-clearance of clinic patients, or outpatients. Responsibilities include, but are not limited to, scheduling, pre-registration, self-pay screening and insurance eligibility determination. Obtains and verifies patient demographic and insurance information, determines insurance / payment source, identifies necessary authorization or referral requirements, and assists with identification/resolution of insurance issues.

1. Ensures proper insurance company, plan choice and prioritization is assigned in the system.

2. Gathers registration and financial information for financial pre-processing of patients, enters information in the appropriate computer system, and ensures that the information is complete and accurate.

3. Under set procedures, schedules, reschedules and cancels patient appointments.

4. Contacts patients at home to verify, reschedule or cancel appointments, and sends reminders.

5. Ensures arrival and disposition of all patients, according to existing policies and procedures.

6. Investigates patient information coverage and under established procedures ensures payment from insurance plans including Medicare, Medicaid, as well as self-payers.

7. Coordinates with third party payers regarding information for appropriate financial processing of patients.

8. Determines self-pay sliding scale status for uninsured patients by requesting appropriate financial processing of patients.

9. Verifies referrals, authorizations or insurance eligibility by contacting insurance carriers. Assures financial clearance of patients, and maintains files of financial clearance information.

10. Secures referrals authorizations and logs in the appropriate tracking system.

11. Determines need for and processing of the Threshold Override Applications for Medicaid eligibility.

12. Ensures prior approval and requirements are met prior to delivery of care, by working collaboratively with other hospital departments on developing and implementing systems.

13. Communicates to Patient Accounts any negotiated payment arrangement for appropriate billing.

14. Participates in system development and improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations.

15. Other responsibilities as assigned.

Education Requirements

High School/GED

Experience Requirements

1 year, preferably directly related with health care registration or insurance verification.

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.31 - $29.62 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 411 - IMA - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a scho