Scheduled Hours

40

Position Summary

This position serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Job Description

Primary Duties & Responsibilities:

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.

• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.

• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.

• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.

• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.

• Assists in coordination of staff vacations, schedules and coverage.

• Assists with staff timesheets and distribution of accruals.

• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.

• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.

• Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.

• Complies with OSHA, state and federal regulatory sources/standards.

• Acts as backup for staff during peak times, vacations, illnesses.

• Prepares custom reports as directed by management.

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

• Incorporates the Fish Philosophy and Principles into daily job activities.

• May provide Medical Assistant services to the department (MA certification required) as needed.

• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Patient care setting.

Physical Effort

• Typically sitting at desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Basic Life Support - CPR St Louis, Certified Medical Assistant - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Healthcareer Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Healthcareer Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant - American Medical Technologists (AMT), Registered Medical Assistant - National He