Strategic Account Director

The Company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.  

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

Medely partners with some of the largest corporate-owned healthcare systems in the U.S., representing millions in annual revenue and dozens - sometimes hundreds - of facilities under a single corporate umbrella. These partnerships require disciplined executive ownership, operational precision, and proactive risk management.

The Strategic Account Director (SAD) is the single accountable executive owner for a curated portfolio of Medely’s most strategic enterprise systems. This role is responsible for protecting and expanding Net Revenue Retention (NRR), driving system-level adoption and reliability, and ensuring long-term enterprise partnership health.

This is an individual contributor role. You will lead through influence, quarterbacking a cross-functional “Account Pod” (Account Managers, Operations, Product, RevOps). You will act as the accountable owner for enterprise outcomes, translating client priorities into internal execution and internal strategy into client-facing value.

Compensation: $154,000 - $172,000 OTE (base + commission at plan).

What You’ll Own

• Net Revenue Retention (NRR) and all renewal outcomes on assigned accounts

• Executive Relationships with customers across procurement, operations, finance, and regional leadership (building multi-threaded executive trust)

• System-level Usage Stability and Reliability across dozens to hundreds of facilities

• Cross-Functional Alignment (Internal Orchestration) across Sales, Operations, Product, and RevOps to remove internal friction

• Proactive Mitigation (3-6 month early warning and intervention)

Why This Role Exists

As Medely expands its footprint within large, corporate-owned healthcare systems, enterprise partnerships have grown in scale, complexity, and revenue concentration. These accounts now require dedicated executive ownership to ensure long-term retention, system-wide alignment, and proactive risk management.

The Strategic Account Director role was created to provide centralized, accountable leadership across Medely’s most strategic enterprise systems - ensuring predictable renewals, deep executive relationships, and measurable system-wide performance.

The Impact You'll Make

Strategic Value Architecture & Retention

• Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals

• Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap

• Translate internal product and finance updates into a strategic value narrative for the client

Operational Performance & Adoption

• Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal)

• Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams

• Drive consistency and standard operating expectations across enterprise regions

• Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role

Who You Are:

• 8+ years in enterprise account leadership or strategic partnerships

• Proven track record managing complex, multi-stakeholder enterprise systems

• Demonstrated renewal ownership and revenue retention success

• Executive presence and ability to influence without authority

• Highly organized, strategic, and operationally minded

Why Medely: