(USA) Staff, Software Engineer

Position Summary...

What you'll do...

We're looking for a Staff Developer to join our Contact Center platform team, where you'll lead the design and development of scalable backend services using Java and Python. This is a high-impact role focused on driving technical excellence and innovation across our customer engagement systems. 

About the Team:

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. 

What you'll do:

• Lead the design and development of scalable backend services and APIs using Java and Python to power our Contact Center platform.

• Collaborate cross-functionally with product managers, architects, and other engineering teams to deliver high-impact solutions that improve customer experience and operational efficiency.

• Drive technical excellence through code reviews, mentoring, and continuous improvement of development practices.

• Own end-to-end delivery of features, from ideation and architecture to deployment and monitoring in production.

• Troubleshoot complex issues across distributed systems and contribute to platform reliability and performance. 

What you'll bring:

Strong backend development expertise in Java and Python, with a deep understanding of building scalable, distributed systems. Architectural thinking to design robust, long-term solutions aligned with platform goals. Experience with microservices, containerization (Docker), and orchestration (Kubernetes) to support modular and efficient service deployment. Proficiency in CI/CD and DevOps practices, including automated testing, build pipelines, and infrastructure as code (e.g., Jenkins, GitHub Actions, Terraform). Effective cross-functional collaboration with product, engineering, and operations teams, paired with an ownership mindset and leadership in mentoring others. Cross-functional collaboration skills to work effectively with product, engineering, and operations teams. Ownership mindset, with a track record of driving projects from concept to production and proactively resolving issues. Mentorship and leadership capabilities, including guiding junior engineers and fostering a culture of technical excellence.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed.  We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.  

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our