Senior Reporting Analyst, Delivery & Deployment Operations

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 1

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please ensure you can realistically commit to this structure before applying. This position is open to a limited amount of exceptions for Remote work - these will be evaluated based on business need and not guaranteed.

About the Role:

We're seeking a Senior Reporting Analyst to own partner-facing analytics and reporting while building the processes for our data analytics function. You'll deliver actionable insights on license utilization, engagement, satisfaction, and performance metrics through both proactive reporting and a structured intake process.

This role requires strong systems thinking to understand how data flows across our ecosystem and how to synthesize information from multiple sources into cohesive narratives. You'll produce high-quality reports and dashboards while establishing frameworks for scalable analytics delivery, including leadership of offshore/BPO analyst resources. You should be comfortable leveraging AI and agentic workflows to accelerate analysis, identify patterns, and automate routine reporting.

What you’ll do:

Analytics Intake & Request Management

• Serve as primary point of contact for analytics requests; triage, prioritize, and manage request queue

• Document patterns to identify automation opportunities and leverage AI tools to accelerate scoping

Partner Analytics & Reporting

• Design and deliver comprehensive reports on license utilization, engagement, satisfaction, and behavioral patterns

• Analyze manager assessments (360-degree feedback, leadership development metrics) and coach feedback themes

• Monitor support tickets and create actionable reports identifying systemic issues

• Prepare templated Business Value Review (BVR) decks and execute custom ad-hoc analyses

• Use AI-powered analytics to automatically surface anomalies and trends

Systems Thinking & Data Integration

• Map data flows across analytics ecosystem (Looker, Vitally, Salesforce, support systems, survey platforms)

• Understand metric relationships and synthesize disparate data sources into unified narratives

• Translate complex, multi-system data relationships into clear visualizations

• Identify opportunities for single sources of truth and eliminate conflicting data definitions

AI & Agentic Analytics Integration

• Leverage AI tools to accelerate workflows from exploration to insight generation

• Design agentic workflows where AI autonomously generates reports and surfaces insights

• Establish validation processes for AI-generated analyses and partner with AI Engineer on enhancements

• Train offshore analysts on effective AI tool usage and monitor outputs for quality

Team Structure & Offshore Analytics Enablement

• Build frameworks for prioritizing requests and routing to appropriate resources (senior analyst, offshore team, AI-powered self-service, automated reporting)

• Develop SOPs, templates, quality standards, and enablement programs for offshore/BPO analysts

• Mentor offshore team and teach them to validate AI analyses and escalate appropriately

Cross-Functional Collaboration

• Partner with Data & Insights team on new mod