Supervisor, Maintenance Services

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Job Description:

Summary

The Supervisor Maintenance Services assists the Manager, Maintenance Services or Senior Manager, Maintenance Services I or II to manage the operations and personnel for a shift of a particular location. The Supervisor, Maintenance Services may have supervisory duties of up to 10 Technicians. The Supervisor, Maintenance Services must be able to accomplish results and ensure business objectives and labor requirements are met. The Supervisor, Maintenance Services is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Supervisor, Maintenance Services should be cross functionally trained in
order to be able to back up others within the shop.  The SMS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Manager, Maintenance Services role. 

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift meetings, and RO review and approval.
  Ensures all warranty policies and procedures are executed.
  Responsible for communicating with customers and assigning work to technicians as appropriate.
  Responsible for conducting yard checks, site visits, customer engagement to ensure proper work scheduling and prioritization.
• Labor Management:
  Provides management, training and development of all personnel assigned.
  Responsible for Performance Management of all assigned personnel.
• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates.
  Conduct customer visits as needed.
• Financial Management:
  Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives.
  Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation.
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
  Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity.
  Ensure data integrity in the Management Online system.
• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work.
  Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
  Ensure Cleanliness and quality of repair for all maintained vehicles.
  Work with Manager to ensure all technicians are properly trained and qualified, and plan is prioritized based upon Breakdown, Rework and Running Cost trends.
  Maintain control/visibility over activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
  Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
  Ensure Employee compliance with Safety and EPA regulations and requirements.
• Asset Management: 
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location 
  Evaluates needs and makes recommendation for tooling and equipment requirements
  Assist in the management and oversight of vehicle specifications and vehicle in service/out-service process 
  Assist in ensuring all vehicles have required specifications 
  Responsible for Parts Inventory management, policies and procedures

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management., Require