Customer Success Manager, Nursing Health Education

Customer Success Manager

Do you like to support educators and are passionate about creating better learning environments?  

Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?   

About our Team  

The Customer Success team is responsible for providing excellent onboarding & support. We ensure the renewal of accounts through high faculty satisfaction and product optimization. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles.  
   

About the Role  

As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.  
   

Responsibilities  

• Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization  

• Guide faculty through varying customer journeys   

• Provide proactive outreach and support  

• Respond effectively to inbound customer inquiries and concerns  

• Monitor produce usage to identify intervention opportunities  

• Identify churn risks and upsell opportunities for sales team  

• Serve as a product expert by staying up to date on product offerings  

• Document faculty interactions and market feedback  

  
Requirements  

• Bachelor’s in education, communications, telecommunication, marketing, public relations, social sciences, humanities, or related field required (or equivalent experience)  

• Experience in education, training, sales, support, communications field, or digital media/communications  

• Experience solving complex problems, demonstrating attention to detail, and researching technical issues  

• Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).  

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits

• Disability insurance

• Dependent Care and Commuter Spending Accounts

• Life and Accident Insurance

• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)

• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

PURPOSEFUL WORK

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

GROWING EVERY DAY

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

COLLEAGUES WHO CARE

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.

Join us

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