Patient Navigator

Job Details

Patient Navigator

Job Description

PRIMARY FUNCTION: 

The primary duties of the Patient Navigator are to coordinate the care of patients in a university-based outpatient specialty practice and in their research projects. The job involves working with patients, physicians and support staff to meet patient goals successfully. The primary responsibility of a patient navigator is to maintain a high degree of excellence in clinical outcomes while providing effective coordination of patient care.

                                                                         

ESSENTIAL FUNCTIONS:

• Scheduling Peer to Peer and obtaining prior authorizations for the Fellows and Sickle Cell Clinic. 
• Triage new and established patient’s medical issues.
• Provide and assist with patient care which reflects a family centered approach ultimately resulting in improved care and patient/family education.
• Schedule and evaluate new and established patients in office setting.
• Provide backup support for Pat Serv Rep.
• Develop and maintain effective physician/patient communication.
• Facilitate timely communication between departmental and referring physicians.
• Provide clinical and administrative support to all members of the Hematology team.
• Assist patients with pre and post procedure questions to assure patient compliance and well being.
• Interact with co-workers, visitors, and other staff consistent with the core values of the University.
• Coordinate the care of patients as directed by a physician.
• Coordinate patient care for new patients by working closely with referring physician offices in order to provide complete medical records and radiologic images for physician review.
• Determine, obtain, and organize pertinent records for new patient office visits, follow-up office visits, and procedures
• Coordinate all follow up care for established patients in accordance with practice guidelines and office policy. 
• Assist in the precertification process for all patient services. 
• Assure accuracy and integrity of patient chart.   
• Triage referring physician telephone calls and assure timely and efficient response.
• Coordinate patient appointments for office visits and procedures as directed by physician.
• Provide courteous and thorough patient education.
• All other duties as assigned by supervisor.
• Follow all office policies regarding wait lists and voice messaging.

EDUCATIONAL/TRAINING REQUIREMENTS:

HS Diploma or equivalent

EXPERIENCE REQUIREMENTS:

Experience in hospital-based physician practice.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1015 Chestnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University