Sr. Sales Manager
NewrezAbout the role
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY
The Sr Sales Manager is responsible for the successful leadership, development, and performance of a team of mortgage loan originators in a high-volume call center environment. In addition to all traditional Sales Manager duties, the Senior Sales Manager serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.
DIRECT REPORTS (For Comp reference only; section not to be included in Workday JD)
List what positions report into the role.
Mortgage Consultants
DESCRIPTION
Essential Functions, Duties, and Responsibilities
Team Leadership & Coaching
Manage loan originator performance, motivation, scheduling, training, and policy adherence.
Conduct advanced coaching sessions, call reviews, and skill development workshops.
Set clear expectations around sales activities, client engagement, and conversion standards.
Drive a high-performance culture rooted in accountability, ethics, and excellence.
Pipeline Management & Production
Review team and personal pipelines daily/weekly to ensure production targets are met.
Maintain personal loan production as assigned.
Ensure accurate forecasting, disciplined follow-up, and strong file quality.
Compliance & Quality Control
Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines.
Maintain full adherence to Newrez Code of Conduct.
Conduct periodic compliance audits and reinforce best practices.
Customer Experience Management
Resolve escalated customer concerns quickly and professionally.
Coach loan originators on communication standards and expectation-setting.
Recruitment & Talent Development
Recruit, interview, and select high-quality mortgage loan originators.
Mentor developing talent and support succession planning.
Deliver structured onboarding and training sessions.
Cross-Functional Collaboration
Partner with Operations to ensure production flow, quality, and efficiency.
Work with Regional leadership to support team and center-wide objectives.
Participate in corporate working groups and strategic initiatives.
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