Customer Solution Program Manager - Portland, Oregon #112571

Join Our Team!

 

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

 

The role of this program manager will be design, deliver, and successfully implement the grants programs that are offered to customers in Oregon and Washington funded by clean fuels program dollars. The role will provide oversight to program delivery support actors. Act as strategic liaison between key partners, regulatory entities, internal and external stakeholders to deliver the program successfully to market. Identify and develop opportunities for new, innovative, ways to support the expansion and offerings within the Clean Fuels program portfolio for both states. Help launch activation into the Washington market. Lead, analyze and understand the Clean Fuels reporting requirements for both states, guide and implement reporting to specific regulatory bodies. Responsible for the management and administration of program agreements with delivery vendors as well as the development of delivery infrastructure in support of programs assigned. 

Background

 

The Oregon Clean Fuels Program (CFP) evolved as a product of House Bill 2186 (2009), Senate Bill 324 (2015), and the rules promulgated by the Oregon Department of Environmental Quality in Oregon Administrative Rules (OAR) Chapter 340, Division 253. The initial goal of the CFP is to reduce the carbon intensity of the transportation fuels used in the state by 10 percent from 2015 levels by 2025. In March 2020, Governor Brown signed Executive Order 20-04, expanding the goals of the CFP to reduce carbon intensity by 20 percent from 2015 levels by 2025 and 25 percent reduction by 2030. In March 2021, the Environmental Quality Commission adopted amendments to the CFP rules to advance methods accelerating the generation and aggregation of clean fuels credits by utilities. The rule amendments include changes and additions that will further incent the generation and aggregation of electricity credits. In Washington, a Clean Fuels Standard was adopted in 2022 and began implementation in 2023.

Responsibilities

 

 

•    Promote a customer first culture and commit to delivering outstanding results for customers.
•    Assist with the development and implementation of long-term goals and objectives to achieve the successful outcome of assigned programs.
•    Coordinate the development of an annual budget and operating plan to support assigned programs.
•    Develop a culture of continuous improvement with contractors to assess the strengths and weaknesses of assigned programs and identify areas for improvement.
•    Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
•    Coordinate the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
•    Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
•    Identify cost effective load management and/or energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission.
•    Participates with the resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans.
•    Implement integrated resource plan demand-side resource options.
•    Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission.
•    Assist with the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness.
•    Coordinate data responses supporting programs as needed.
•    Responsible for achieving DSM savings targets within established budgets.
•    Monitor program activities on a regular basis and actively participate in evaluations.
•    Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
 

Requirements

 

 

•    Bachelor’s Degree in Business, Finance, Legal, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. 
•    A minimum of five years profes