Manager, Omnichannel Operations and Analytics

EquipmentShare is Hiring a Manager, Omnichannel Operations & Analytics

EquipmentShare is searching for a Manager, Omnichannel Operations & Analytics to support our Omnichannel Experience team as the department continues to grow.  This new team member may be based anywhere in the United States and offers a remote/hybrid work option, but must be able to meet with management in person at least quarterly.  

The Manager, Omnichannel Operations & Analytics will be a strategic partner to senior leadership, working directly with marketing, creative, data science, sales, and product leaders to set and maintain a standard for operational excellence across the organization. In this capacity, the Manager, Omnichannel Operations & Analytics will help design and lead net-new operational systems, lean processes and programs to uplevel capabilities and drive efficiency in campaigns, marketing analytics, channel management, and creative production.

Primary Responsibilities for a Manager, Omnichannel Operations & Analytics:

• You’ll be a driving force in advancing our team’s capabilities and operational rigor in planning, experimentation, execution, evaluation and optimization by ensuring adequate scoping, effective communication paths, lean process, and efficient operating rhythm
• Develop and manage governance workflows that support efficient cross-organization communication, alignment and clear paths for execution and escalation across marketing, sales, analytics, and engineering teams
• Create and evolve planning and execution playbooks to drive alignment with internal and external partners
• Support annual planning and execution roadmaps in partnership with adjacent teams
• Streamline and optimize team and cross-organizational processes, workflows and operational best practice to ensure digital marketing and adjacent functions (Sales, Analytics, Tech) are operating efficiently and effectively
• You’ll work closely with our business, product, tech, & design teams to foster and manage our creative production process, including 
• Oversee the development of marketing automation execution, own omni-channel communications and work in collaboration with product, content, and sales teams to build campaigns and drive seamless execution of omnichannel programs
• Work with data teams to establish KPIs, set up tagging/tracking, monitor performance, implement tests, and make data-driven optimization recommendations across marketing channels
• Lead and mentor a team of dedicated specialists, setting high standards for program and project management and operational excellence

Why We’re a Better Place to Work

• Competitive salary
• Medical, Dental, Vision and life insurance benefits
• 401(k) plus match
• Unlimited paid time off 
• Stocked breakroom and full kitchen - breakfast and lunch provided daily by our chef and his team at Corporate HQ 
• Corporate gym and/or gym stipends
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home 
• Opportunities for career and professional development with conferences, events, seminars, continued education 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Minimum Qualifications: 

• 10+ years of marketing, operations, or strategy experience 
• Ability to quickly develop a comprehensive understanding of and perspective on new concepts, channels, and products, inclusive of both high-level strategy and tactical operational details
• Expert ability, interest, and experience distilling complex topics or processes for cross-functional audiences into simple narratives and streamlined SOPs.
• Strong collaboration, detail orientation, project management, and market research skills

Preferred Qualifications:

• Experience in the Construction or Fleet Management Industry

About EquipmentShare

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.