Fitness Director

Job Title: Fitness Director

Department: Fitness

Reports to: General Manager

Job Type: Exempt

Location: Various

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:  

The Fitness Director oversees all day-to-day operations of the facility, including programming, marketing, staff development, sales, and member services. This individual is responsible for building a high-performance team, ensuring operational excellence, maintaining budgetary discipline, and delivering an exceptional experience for all members and guests.

Key Responsibilities:

Operations & Facility Management

• Develop and maintain a standard operations manual, policies, and procedures using Arch Amenities Group templates.
• Submit accurate monthly and yearly reports summarizing key metrics, operations, and recommendations.
• Ensure preventative maintenance schedules are followed and equipment is in optimal working order.
• Maintain monthly inventory of supplies and equipment.
• Monitor facility access to ensure safety and security for members and guests.
• Ensure compliance with all health, safety, and state licensing regulations.
• Prepare and submit incident/accident reports as needed.

Staff Leadership & Development

• Recruit, train, supervise, and evaluate all facility staff including fitness professionals and support personnel.
• Conduct regular team meetings and ongoing training workshops.
• Implement and oversee the Manager on Duty (MOD) schedule to ensure consistent supervisory coverage.
• Support employee development through performance coaching, annual reviews, and disciplinary procedures when necessary.
• Ensure all staff maintain current certifications (CPR, first aid, professional credentials).

Sales, Marketing & Member Engagement

• Develop and execute effective marketing and public relations strategies to promote membership, programming, and services.
• Design promotional materials, forms, and flyers for facility use.
• Conduct facility tours, orientations, and fitness assessments for new members.
• Set and track monthly personal training revenue goals; promote and manage personal training services.
• Create and implement member recruitment and engagement plans.
• Respond to guest feedback promptly and ensure high levels of satisfaction.

Financial & Administrative Oversight

• Process payroll and financial reporting in compliance with Arch Amenities Group policies.
• Maintain budgetary discipline through efficient staffing and resource management.
• Ensure accurate collection of all guest fees and class charges.
• Track program participation, facility usage, and sales metrics.

 

Qualifications:

Education & Certification

• College degree in Physical Education, Exercise Science, Health Promotion, or related field preferred.
• Certification from a nationally recognized organization (e.g., ACE, AFAA, NASM, ACSM, NSCA) required.
• Current CPR, First Aid, and AED certifica