Customer Success Manager

Specifications:

Job Title: Customer Success Manager

Job Type: Full Time

Location: Ft Collins, CO

Rate: $60,000

Reports To: VP Customer Success

Company Introduction:

Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary:

Fit for the Role:

We are seeking a proactive Customer Success Manager to add to our team. Your primary duties will be to build lasting relationships with our clients and ensure they achieve maximum value from our products and services. In this role, you will serve as a trusted advisor, guiding customers through adoption, and renewal processes while identifying opportunities to enhance satisfaction and retention. You’ll collaborate cross-functionally with sales, support, and product teams to resolve issues, gather feedback, and drive continuous improvement. The ideal candidate is a strong communicator, problem-solver, and advocate for customer needs, passionate about delivering exceptional experiences that lead to long-term success.

Fit for the Culture:

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.

Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.

See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we’re determined to keep it that way.

Duties/Responsibilities:

• Build and maintain strong customer relationships to drive satisfaction and retention
• Act as a customer advocate internally, ensuring their needs are represented
• Manage escalations and coordinate resolution efforts
• Monitor and report on customer health metrics, identifying risk and implementing remediation actions
• Support renewals quoting and contract updates
• Collaborate cross-functionally with Sales, Support, and Product teams
• Maintain accurate documentation and account administration

Required Skills/Abilities:

• Excellent communication and problem-solving skills
• Strong organizational, administrative and time management skills
• Self-starter with the ability to independently plan, organize, and prioritize sales initiatives, projects and performance objectives with clearly defined metrics
• Comfortable working with data to inform decisions and track performance

Qualifications:

• 2+ years of experience in customer success, account management, or related roles
• Proficiency in Microsoft Office
• SaaS sales experience a plus
• CRM software experience a plus

Benefits:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, Vision and Life insurance
• Short Term and Long-Term Disability insurance
• Monetary assistance with training and certifications
• Flexible Hours

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Disclaimer

Ardalyst Holdings, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.