Production Support Director II
TruistAbout the role
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Lead a team or teams responsible for technology solutions that meet business needs and satisfy risk and operational requirements of theTech organization. Identify and resolves complex technical, operational, risk management, and organizational challenges for an LOB or
several Sub LOBs. Leverage emerging technologies and automation to improve business efficiencies, enhance speed-to-market of solution
delivery, and support business and enterprise transformation and optimization. Has full management responsibilities for teammates: hiring,
disciplinary, coaching, terminating, performance reviews.
In an Agile environment: Act as an Agile champion. Primarily responsible for delivering high quality working software and automating
manual/reusable tasks. Leverage engineering practices to deliver business value. Responsible for oversight of software engineering and unit
testing, and supporting integration and functional testing. Oversee warranty support and knowledge transfer to production support. Ensure
developed code is in accordance with the acceptance criteria established by the Product Owner.
SCOPE: The differentiating factor between levels of SWE Director is scope, such as size of budget and headcount, and complexity of the
business line and related technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to time.
1. Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules
and budgets, including Agile methodologies.
2. Oversee the planning, design, engineering, testing and deployment of application projects in conjunction with a variety of resources,
which may include Waterfall or Agile approaches.
3. Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term
operations planning and performance, and broader business objectives and priorities.
4. Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding
and coaching team members.
5. Identify and resolve complex technical, operational, and organizational problems.
6. Impact results by supporting the funding of projects, products, services, and/or technologies.
7. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the
necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and
mitigated appropriately.
8. May play lead role or technical consultant role in large or complex projects or initiatives.
9. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
1. Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT
software engineering, five years’ relevant business experience (i.e. making te
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