Field Service Technician

About Us:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

 

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

 

Job Description:

Solve Complex Technical Challenges. Make an Impact.

Are you a hands-on technical professional who enjoys troubleshooting equipment, working directly with customers, and traveling to customer sites across the globe? Machine Solutions is seeking a Field Service Technician to join our growing team and help deliver exceptional service and support to customers worldwide.

In this role, you will be a key member of our Field Service team, supporting the installation, maintenance, repair, upgrade, and training needs of our customers. You'll work with sophisticated automation and manufacturing equipment, collaborating with engineering, quality, and operations teams to ensure customer success and continuous product improvement.

Travel requirement: 50%+ domestic and international travel.

What You'll Do:

Customer Support & Service

• Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits.

• Manage assigned customer cases from initial assignment through successful resolution.

• Respond quickly and professionally to customer inquiries, support requests, and equipment issues.

• Build strong customer relationships while delivering an exceptional service experience.

Equipment Installation & Maintenance

• Lead and support equipment installations, upgrades, and commissioning activities.

• Perform scheduled preventive maintenance and unscheduled equipment repairs.

• Complete complex field upgrades, including mechanical modifications and software updates.

• Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues.

Technical Expertise

• Apply advanced technical knowledge to diagnose root causes and implement effective solutions.

• Read and interpret electrical schematics, engineering drawings, and technical documentation.

• Support customers with equipment operation, maintenance, and best practices.

• Assist with Factory Acceptance Tests (FATs) and customer demonstrations.

Team Collaboration & Continuous Improvement

• Partner with Engineering, Quality, Operations, and other teams to resolve complex issues and improve product performance.

• Create and maintain service documentation, troubleshooting guides, and preventive maintenance procedures.

• Identify opportunities to improve training programs, service procedures, and product quality.

• Mentor and guide junior Field Service Technicians.

What We're Looking For: