Customer Service & Sales Coordinator

Ace Handyman Services is Hiring a Customer Service & Sales Coordinator!

Location: Redmond, WA
Schedule: Full-Time
Pay Rate: $21.25 – $26.50/hour
Employment Type: Full-Time

Overview

Ace Handyman Services is seeking a highly organized and motivated Customer Service & Sales Coordinator to join our growing team. As the first point of contact for customers, you’ll play a key role in delivering an exceptional customer experience while coordinating schedules and supporting sales efforts.

This role is ideal for someone who thrives in a fast-paced environment, takes ownership, and enjoys both customer interaction and operational coordination.

Responsibilities

• Respond to inbound and outbound leads promptly and professionally
• Educate customers on services and pricing to match them with the right craftsmen
• Coordinate schedules, job assignments, and material orders
• Utilize dispatching and scheduling software efficiently
• Handle administrative tasks including documentation and filing
• Support outbound sales efforts including lead follow-ups and networking
• Ensure a seamless customer journey from inquiry to project completion

Requirements

Must Have:

• Strong customer service & communication skills
• Responsive with a sense of urgency and accountability
• Comfortable with basic sales (handling leads, discussing services/pricing)

Preferred Qualifications:

• 1–3 years of experience in customer service, administrative, or similar roles
• Strong multitasking and prioritization skills
• Tech-savvy with the ability to learn new systems quickly

Benefits

• Paid Time Off
• Health Care Coverage
• Dental Insurance
• Overtime Pay
• Growth Opportunities
• Performance-based bonuses
• Career advancement opportunities
• Regular pay reviews