Onsite Service Supervisor

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location: Hillsboro, OR

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

• Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Lean Six Sigma Green Belt
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

• Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Design and pilot workflow changes within authority; document and institutionalize successful improvements
• Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Partner with peer supervisors across the account to standardize effective practices
• Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

• Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and ro