Strategic Account Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

Apply quoting reference at jll.com/careers.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

Sounds Like You?  Please review the criteria below

As a Strategic Account Manager, you will serve as the trusted advisor for our customers and internal stakeholders to drive business value, offer advice, and grow accounts.

The Strategic Account Manager has a key role within the JLL Marketplace Commercial team. This position is dynamic and highly cross-functional. Armed with key customer insights and knowledge, you will work regularly with the sales, support and many members of the account and supplier teams.

Responsibilities for the role include:

• You will need to build relationships with the key stakeholders supporting your accounts as well as with the customer and engage by preparing and presenting activity reports and value briefings, running QBRs, managing escalations, conducting regular status calls, and ensuring high level of customer satisfaction.
• Strategize and identify new opportunities to grow your accounts by delivering savings and efficiencies through the JLL Marketplace.
• Work closely with Account Sourcing and Operations teams to engage and deploy, monitor and report on new projects and initiatives – pulling through sales with your accounts.
• Perform deep dive quantitative and qualitative analyses to present insights that will drive incremental growth and adoption of JLL Marketplace.
• Become an expert on the platform and be able to engage with the users and account to drive growth and adoption through the technology.
• Monitor user adoption and system usage and recommend strategies to increase usage/adoption
• Engage with the product and supplier teams to drive customer requests and influence our roadmap.
• Liaise closely with management and leadership to ensure that customer requests and escalations are resolved.
• Develop JLL Marketplace champions and generate customer references.
• Be a true proponent of customer advocacy.
• Be a team player and coach other team members.

Requirements

Ability and personality are paramount, but some specific traits, qualifications and experience we’ll value:

• A Bachelor’s degree in business management, marketing, or business operations is preferred.
• 5+ years of experience in external facing customer roles.
• 3+ years of experience in a Customer Success role or comparable.
• Strong analytical skills preferred.
• Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred.
• Knowledge of emerging procurement technologies and platforms.
• Knowledge and experience with Data Visualization tools – Tableau and Power BI.
• Work experience in an agile and fast-growing start-up environment is preferred.
• High comfort level interacting with and influencing executive-level professionals.
• Superior multi-tasking and project management skills in a constantly changing environment.
• Creative problem solver who can identify and efficiently sort critical information.
• Highly personable and can maintain focused expectations from peers.

Personalized benefits that support personal well-being and growth:

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