Customer Success Representative

Company Description

About Informa Markets:

At Informa Markets, we're experts in creating platforms that foster trade, innovation, and growth across diverse industries and niche markets. With a vast portfolio of 550+ international B2B events and brands, we serve sectors including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition. Our mission is to connect, engage, and facilitate business globally through in-person exhibitions, specialized digital content, and data-driven solutions.

As the world's leading exhibitions organizer, we invigorate a wide range of specialist markets, offering continuous opportunities for growth and prosperity year-round. We're dedicated to unleashing the potential within these industries, enabling them to thrive in a dynamic global market.

Job Description

• Swiftly and courteously responds to incoming phone calls, emails, and chats ensuring precise and friendly assistance for customers.
• Proactively initiates outbound calls to gather insights, boost event attendance, introduce exciting products, and facilitate seamless event registration.
• Pursues customer inquiries with diligence, conducting thorough research to guarantee complete customer satisfaction.
• Stays in the know about the latest divisional updates, policies, procedures, and product offerings.
• Boasts extensive knowledge of individual product components and customer bases, ensuring every interaction is well-informed and precise.
• Meticulously qualifies potential buyers through rigorous data research, maintaining Salesforce records with integrity.
• Embraces flexibility by taking on any additional duties as assigned with enthusiasm and commitment.

Qualifications

• High school diploma or equivalent.
• A minimum of two years of customer service experience.
• Proficiency in data entry, computer usage, and internet navigation.
• Competency in Microsoft Word and Excel, and familiarity with office equipment.
• Sales experience with exceptional interpersonal communication skills.
• Strong command of the English language, including grammar and math proficiency.
• Previous experience in a call center setting.
• Excellent customer service orientation, coupled with problem-solving and conflict-resolution abilities.
• Effective organizational and time management skills.
• Knowledge of professional office etiquette and conduct.
• Familiarity with trade shows and/or the marketing industry preferred, not required.

Remote Work Opportunity:  This position offers remote work flexibility, allowing you to choose your work location. However, our hiring team has a preference for candidates residing in the Central Time Zone.

The pay range for this position is $45,000- $46,600  depending on experience. 

This posting will automatically expire on 1/3/2023

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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