SVP, Technology Growth, Strategy & Business Development

Job Description:

Role Summary/Purpose:

The SVP, Technology Growth, Strategy and Business Development Leader is responsible for driving the technology strategy and delivery across all Synchrony digital platforms & APIs, as well as products and distribution capabilities, setting the strategy and roadmap aligned to strategic business goals and growth priorities.  They are responsible for engaging with the Growth organization to drive the Growth agenda for Synchrony and enable technology delivery for our partners & clients.  This leader also aligns to support our Business Strategy & Development organization, leading the technology organization supporting new business deals and execution, M&A activities, SYF Ventures and corporate strategy development. This leader will also drive business-critical company-wide initiatives, representing the Technology & Operations function.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Identify, develop and execute high-impact growth strategy and roadmap aligned to strategic business goals and growth priorities

• Lead technology strategy and agile execution across all of Synchrony’s digital channels and products

• Lead delivery across approximately 90+ agile teams and 10+ agile release trains

• Managing SI delivery for all Products, Distribution and Digital

• Oversee team responsible for:

  • Digital Servicing and Mobile App channels (Vista, SyPI, ACE Marketplace, MySynchrony App, CareCredit App, Alerts platform, PayPal Credit digital servicing, eService)

  • Developer Platforms & APIs (API developer portal, enterprise API agile teams)

  • Digital Apply and Merchant Platforms (dApply, Business Center, Provider Center, CareCredit POS Platforms)

  • Product and Distribution technology delivery (Pay Later, Business and Commercial Products, Secured Installment, UniFi, eCarts, Clover, Post-transaction installment, Prescreen/Prequal, Multi-Source Financing)

Strategy & Business Development

• Partner with Business Development sales leaders across all 5 platforms

• Team management of “Client Integration Managers, CIM’s” to manage cross functional teams to deliver full integration of a new partner, merchant, client onto the SYF business platforms (5) i.e. Credit, Marketing, Finance, Technology, Risk, Legal, etc.

• Team management of “Technology Program Managers” to deliver the technology integration for the new partner across 25+ systems

• Participation in cross functional teams on all pre-deal activity for prospecting partners inclusive of RFP, Management Presentations, Discovery sessions and technology integration guides

• Support on contractual and SLA reviews prior to signing a new deal to stay consistent with the company’s standards

• Driving the convergence of our product and digital strategy to win and deliver for new client deals

• Technology engagement and leadership on all M&A deal activities, from due-diligence through execution

• Aligning technology strategy to support SYF Ventures investment focus.

• Partner with the corporate strategy team in the development of long term strategy roadmap and guiding strategic investment process and decision

• Drives business-critical company-wide initiatives, representing Technology & Operations

• Supports other projects and responsibilities as assigned.

Qualifications/Requirements

• 15+ years of relevant experience in technology and/or solutions development

• Deep understanding of significant aspects of technologies, business models, and regulations

• 5+ years of direct relationship management/experience with an external client or partner program

• Applied experience with advanced scaled agile methodologies

• Exceptional communication and interpersonal skills, proven ability to connect with others, especially, with executive leaders, building strong partnerships and driving enthusiasm both internally and externally 

• Strong understanding