Field Service Technician

Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Richmond, VA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, excellent benefits and a strong safety culture.

What’s in it For You:

• You’ll join a growth company offering a competitive pay and benefits
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
• A long term, advancing career path in service, sales or management
• A culture that values safety first, including training and personal protection
• Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments

What You Will Do:

• Execute on cooling tower cleaning, treatment, and large scale water disinfection.
• Utilize power washers, industrial vacuums, and basic hand or power tools.
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
• Establish effective working relationships with a variety of customers and partner with them on best practices.
• Ensures that all aspects of on-the-job safety are maintained, including compliance with Nalco Safety policies.
• Install, calibrate, and maintain water treatment equipment (chemical feed, process monitoring, water softeners, etc.) at customer accounts
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.

Territory/Location Information: 

• This position is based in Southern Virginia. Richmond Area.
• Territory covers about a 150 mile radius of the surrounding area
• 10 nights of overnight travel required per month

As a trusted partner, your customers will rely on you for their success.  Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem.  Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.  

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of mechanical/technical experience
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Physical Demands:

• Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions
• Must be able to physically perform the essential duties of the position which include lifting 50 lbs, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear;
• Must be able to pass a drug screen.

Preferred Qualifications:

• Associate’s degree or trade school certification 
• Demonstrated mechanical aptitude
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Experience working with Microsoft Office Suite

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals ind