Security Dispatch Operator

Primary City/State:

Mesa, Arizona

Department Name:

Security Special Ops Div-Corp

Work Shift:

Day

Job Category:

Facilities, Environmental Services, and Culinary

You have a place in the health care industry. One might be surprised by the number of people who work behind the scenes and play a critical role at Banner Health. Our Security Services team ensures the safety and security for patients, visitors, and staff. Apply today.

As a Security Dispatch Operator in our Command Center located in Mesa(Country Club and Brown Road), you would be responsible  for coordinating all emergency and non-emergency responses for all assigned sites where security personnel and/or security systems are located. The Security Operator also monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.

Anticipated shift: Wednesday (start time) 11:45 am - 5:45 pm (end time), Thursday-Saturday (start time) 5:45 am - 5:45 pm (end time)

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. 

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and/or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.

CORE FUNCTIONS
1. Acts as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response. Condenses large amounts of information into readable, sensibly typed remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Operates a multi-line telephone console system. Determines and assigns the level of priority of the call and enter the data into a computer aided dispatch system for radio dispatch purposes. Asks vital questions and provides pre-arrival instructions for security response. Logs all call information and passes on radio dispatch needs to the radio operators.

2. Monitors access software for system wide valid access and invalid access alarms. Monitors the links for connectivity to the servers for all electronic access doors. Operates the access software for system wide door controls for unlocks, locks, and momentary access. Operates the cardholder functions for badge identification and report logs for vehicle identification. Troubleshoots servers, panels, connectivity or errors via Multiport software.

3. Performs facility lockdown either electronically or manually as is necessary. Coordinates with the Emergency Operations Center (EOC) to direct all security traffic. Monitors, retrieves, and processes all alarms via alarm software. Recognizes the alarms with tones and visual alerts. Retrieves alarm information by using multi-windows prompts. Processes the alarm from acknowledgement, dispatching, and clearing the alarm; whilst documenting the details regarding the alarm activation.

4. Monitors all emergency phones around the exterior of each facility for all emergent traffic needs. Monitors parking lot callboxes for escorts requests, vehicle assistance requests, or any other emergent need. Monitors all elevator callboxes for trouble in the elevator or medical assistance needs. Evaluates information received and utilizes protocols provided through the computer aided dispatch system to determine appropriate action or actions to be taken. Deals with sensitive information in a discreet and professional manner by maintaining confidentiality. Maintains a positive customer service attitude at all times with staff, public, coworkers, and supervisor. Makes rapid, accurate decisions which affect the outcome of other public safety services.

5. Monitors, assists and reviews all closed-circuit television (CCTV). Monitors all facility CCTV in a rotation pattern. Assist officers via CCTV for safety and liability. Review video through