ICT Consultant for Technical Supervision & Quality Assurance of MHPSS Digital Solutions, Romania, Remote, 9 months, Req: 580660

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a CHILDHOOD. 

How can you make a difference? 

BACKGROUND / CONTEXT

UNICEF Romania, in collaboration with national and international partners, is developing two digital health solutions (mobile applications) to enhance access to Mental Health and Psychosocial Support (MHPSS) for adolescents and young people:

1. UNICEF Romania Umbrella App – a centralised gateway providing structured access to UNICEF-supported mobile applications, including U-Report Romania, uSupport, RapidPro, and potentially other digital tools.
2. MHPSS App (based on the existing uSupport platform developed by UNICEF ECARO) – a digital tool tailored to Romania’s context to improve adolescents’ access to MHPSS resources. It is expected to include functionalities such as: mood tracker, a mental health navigation system (directory of mental health service providers), selfcare module, a MHPSS library with relevant resources, insights and reporting capabilities.

RATIONALE FOR THE CONSULTANCY

To ensure the technical quality, compliance, and alignment of these applications with UNICEF’s standards and EU and national regulations, UNICEF Romania seeks to engage a local ICT consultant to provide technical supervision, oversight, and quality assurance (QA) throughout the design, development and implementation phases.

PURPOSE OF THE ASSIGNMENT

We are looking for a consultant to provide technical oversight, quality assurance, and risk management for the design, development, testing, and deployment of the Umbrella mobile app and the MHPSS app. This role offers an exciting opportunity to contribute to impactful digital solutions, ensuring high-quality standards and seamless implementation on UNICEF's uSupport platform.

The consultant shall collaborate closely with the UNICEF Romania Country Office, the UNICEF Regional Office, software developers, health sector experts, and other relevant stakeholders to ensure that the applications:

• Fulfil all functional and non-functional requirements
• Adhere to UNICEF’s digital health and child protection standards
• Comply with GDPR and Romanian data privacy regulations
• Follow ICT industry best practices, particularly in mobile application development and cybersecurity
• Remain scalable and interoperable with future UNICEF digital health initiatives

DELIVERABLES

DELIVERABLE DESCRIPTION ESTIMATED # OF DAYS Inception Report 

1. Work plan
2. Risk assessment
3. Review of apps’ technical requirements.

Reports will be delivered in English language and in Word format.

5 Working Days Reports on reviewed and QA-ed Technical Design Documentation 

1. Review of the technical analysis and design documentation produced by the vendor, including but not limited to the applications' architectures, data models, UI mockups, APIs specifications, and compliance with functional and non-functional requirements.
2. Risk Log.

The documentation will be delivered in word format in English language.

30 Working Days

Report on Supporting the Testing Phase

1. Review and inputs to the testing documentation: test plan, test cases and testing scenarios. 
2. Document all relevant findings and provide recommendations as necessary to ensure the quality of the app, based on testing results for both apps. The documents must be delivered in English, in MS Word format via email.

32 Working Days Reviewed and QA-ed Training Materials

Reviewed and validated training resources to ensure technical accuracy, clarity, usability, and alignment with knowledge transfer needs.

The resources may include user and administration manuals, tutorials, FAQs and training curricula. The materials will be delivered by mail in English (depending on the type of material, they might have a different format – word, video, pdf).

8 Working Days Reports on Support Provided During the Launch of the Apps 

1. Country-specific strategy and action plan for apps marketing/promotion for 12 months. The documentation will be delivered in English, in line with CO specifications. 
2. Report on development of necessary social media and media assets and conducted promotion activities. 

The materials will be d