Back of House/Personalization Lead (Harry Potter Store)

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Who We Are… 

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.

We are seeking a Back of House/Personalization Lead for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to oversee a team of Back of House Associates to deliver all inventory management operations and an amazing guest experience through effective product availability.

Your Accountabilities…

Store Operations

• Ensures departmental BOH upholds to all brand standards
• Supports the BOH ASM on daily opening and closing procedures
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
• Expert and trusted advisor to BOH area
• Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers.
• Works closely to all on hand inventory and store replenishment strategies

Financial Management

• Is responsible for achieving & distributing daily goals to departmental associates.
• Provides hands on assistance to supporting sales.
• Focuses on UPT and APT through in the moment coaching and assistance

Customer Service

• Promotes a positive and seamless guest experience.
• Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
• Leads and executes strategy plan on customer engagement and strategy

Qualifications and Experience…

• Minimum 3 years’ experience in premium retail BOH, with 1+ year in a supervisory role
• Knowledge of Harry Potter series and background
• Exhibited proficiency for business acumen with exceptional customer service experience
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.