Summary

Provides outstanding service to our members and their guests in a professional and courteous manner.  Maintains the tennis and pickleball Hydro grid clay courts and the condition of the surrounding areas.

Essential Duties and Responsibilities

1. Unlocks tennis courts in the morning, sweeps and stripes court lines, and inspects areas for trash, etc.
2. Communicates any problem areas to Supervisor, Tennis Pro Shop, or Director of Sports.
3. Ensures beverage stations are clean and fully stocked with supplies.   
4. Checks that maintenance equipment is in proper working condition prior to use.
5. Regularly inspects and maintains courts, lines, windscreens, nets and awnings.
6. Follows checklist systems to maintain tennis and pickleball court conditions.
7. Organize and clean Tennis shed, inside and out.
8. Check valve boxes to ensure courts are maintaining correct water levels. 
9. Keep Tennis patio and deck area clean and free of trash and debris.
10. At the end of shift, secures courts and equipment.

Other Functions

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.