Customer Service Inside Sales Specialist

WHO WE ARE

 

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

 

WHAT YOU GET TO DO

 

The primary function of the CS Inside Sales Specialist is to support Account Managers in their efforts to sell Knapp services to existing customers in their assigned markets.

 

Essential Functions and Responsibilities: 

 

• Support Account Managers as required to sell Knapp services and/or solutions to existing customers
• Work collaboratively with assigned Knapp resources (engineering, purchasing, service, KAG, KSI, DFT, etc.) to identify services that meet customer’s needs and budgets
• Produce detailed proposals describing Knapp’s services
• Produce cost estimates for management approval
• Provide support to create and give effective, accurate, and technically correct customer presentations

• Comply with the most current version of the Knapp Inc. CS Sales Process

 

WHAT YOU HAVE

 

• BS/BA degree with minimum 2 years sales experience 
• Technical background in material handling, logistics, supply chain, or order fulfillment preferred
• Knowledge/proficiency of Microsoft Office Suite and customer relationship management technology
• Knowledge/proficiency of SAP
• Ability to think creatively, plan, organize, set goals, and execute strategically 
• Detail-oriented with ability to multi-task
• Excellent communication skills
• Strong relationship building, interpersonal, and internal/external networking skills
• Entrepreneurial self-starter with hands-on approach

 

Working Conditions and Environment:

 

• Authorized to work in U.S.
• Passport or ability to obtain a passport
• Domestic and international travel is required up to 5-10%
• Physical requirements: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 25 pounds

 

WHAT YOU WILL GET

 

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!