BDC Representative (3373)

Business Development Center (BDC) Representative
Team Automotive Group is seeking an experienced BDC Representative to join our dealership team in Salisbury, NC. In this role, you will engage with customers through phone, text, and email, supporting brands such as Chevrolet, GMC, Chrysler, Dodge, Jeep, Ram, and Fiat. This is a great opportunity for a professional with prior BDC or call center experience in the automotive industry to contribute to a high-performing sales environment.

This is a full-time, salaried position with a performance-based monthly bonus. The
schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities:

• Provide professional, concierge-level service to customers via inbound andmoutbound phone calls, text, and email
• Schedule customer appointments and follow up on appointment outcomes
• Accurately log all customer interactions into the dealership management system
• Collaborate with teammates to support a positive, team-oriented work environment
• Maintain an organized and clean work area
• Comply with all company policies, procedures, and safety regulations
• Perform other duties as assigned

Benefits:

• Competitive salary with monthly performance bonuses
• Medical, dental, and vision insurance
• Basic life insurance and access to supplemental coverage
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Opportunities for career growth and advancement

Qualifications:

• Previous experience as a BDC Representative or in a similar role within the automotive industry
• Excellent verbal communication, organizational, and multitasking skills
• Proficiency with CRM systems, email, and general computer usage
• Professional appearance, positive attitude, and strong work ethic
• Ability to thrive in a fast-paced, goal-oriented environment
• Must successfully complete MVR, background check, and pre-employment drug screening