Associate NOC Technician

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

 

Key Responsibilities:

• Monitoring all cloud applications and the underlying infrastructure.  Responsible for Alarm, Incident & Event Management.  Facilitates Critical incident management for all North American customers                              
• Acts as communication hub for Cloud Operations on unplanned incidents and scheduled events.  Drafts and sends incident and event notifictions.  Provides regular updates on each until resolved.                                  
• Provides after hours customer support.  Receive and resolve customer inquiries via phone, e-mail, Instant Messages, case management system and customer portal       
• Knowledge Base –Review and Author
  • • Supports and helps to create and review Cloud Monitoring Knowledge Base articles                           
• Follows documented processes and procedures to attempt to resolve issues as first level of support                          
• Execute service requests and scheduled changes such as field network maintenance and application upgrades                                  
• Within the first 12 months of employment:
  • • Works independently 70% of the time
    • Has mastered 75% of objectives on the training plan form        
• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

 

 

Education & Experience:

Required Minimum Level of Education: Associates Degree

Required Minimum Years of Experience: 1+ to 2

 

Desired Education/Experience: 

 

Minimum of 1-2 years' experience in cloud computing/operations, customer service, technical support in related field, or utility industry. 

Experience with the following software programs and operating systems: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs.

Experience with general PC hardware, communication devices, and/or networking.

Experience with case creation and management using ticketing software.

RF experience desirable

Utility operations experience desirable

 

Required/Desired Certifications: ITIL Foundations, CompTIA Network+, CompTIA A+ or equivalent certifications desired

 

 

Knowledge/Skills/Abilities:

• Cloud Computing Experience (Google Cloud Preferred)
• Personal Computer skills
• Proficient with Microsoft Office Suite
• Keyboard/typing skills
• Ability to effectively communicate both verbally and in writing.
• Write and execute SQL and/or Oracle queries (technology specific)
• Data analysis
• Technical troubleshooting
• Relational Databases
• Oracle / SQL
• Putty
• Command Line
• PowerShell
• Networking fundamentals

 

 

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

 

 

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pe