Retail Support Center Agent

Assist Banking Centers and Retail Departments with questions and resolution of issues regarding banking center policies and procedures, balancing, technology troubleshooting and escalation and regulations and compliance.

Position Responsibilities:
Banking Center and Retail Department Support
Take and accurately track banking center and retail department calls. Provide appropriate assistance, resolution and/or escalation based on policy and procedure. Provide problem solving and solutions for customer related issues in accordance with policy and procedure. Perform initial troubleshooting and escalation of calls related to technology (software and hardware) issues, referring to dedicated support areas for resolution when necessary.

Perform Centralized Functions
Follow banking center policies and procedures to perform various functions on behalf of banking centers and retail departments for balancing, general ledger balancing, wire transfers confirmation and/or authorization and other duties.