Senior Sales Account Director – Named Accounts

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Senior Account Director is responsible for customer relationships and overall account strategy within a defined deck of Five9’s largest strategic named accounts. The Senior Account Director’s primary responsibilities include driving expansion opportunities of Five9 and partner products and services, retaining and growing revenue within the assigned accounts, minimizing churn, and leading a supporting account team of Customer Success Managers, Solution Consultants, Technical Account Managers, Service Delivery Managers, Customer Support, and Managed Services resources to drive customer business outcomes and create perpetual client relationships.  

Key Attributes 

• Exceptional verbal/written skills: from the C-suite to tech teams 
• Strong presentation skills and presence: demo support, governance meetings/briefings, Five9 positioning, etc.. 
• Thoughtful negotiator: excels in complex, high value, multi-stakeholder environments 
• Strategic thought leader: ultimate team player, motivator, forward looking, growth mindset 
• Customer obsessed: passion for long-game complex sales cycles, problem solver, partnership builder  
• Consultative seller: anticipates and focuses on client needs, active listener 
• Adaptability/flexibility: comfortable navigating multiple workstreams, ability to pivot with changing conditions rapidly 

Key Responsibilities: 

• Create and drive revenue growth within specified account(s) 
• Generate expansion opportunities through professional networking, building stakeholder relationships, understanding of customer business challenges and positioning Five9 and/or partner solutions 
• Meet and exceed quarterly and annual sales quotas 
• Maintain account and opportunity forecasting within internal forecasting system (SFDC) 
• Understand and leverage Five9 sales methodology framework (SPICED) 
• Develop and maintain account business plan  
• Ensure customer satisfaction and retention, leveraging supporting teams to understand and resolve customer challenges 
• Lead and direct supporting account team (dotted line) 

Key Qualifications: 

• Minimum of 12 years of successful experience in sales, with a track record of exceeding targets, preferably in CCaaS and/or SaaS with agent count of 2,000+ 
• Be able to work independently and as part of a team in a fast paced, rapid change environment 
• Success selling at the C-level 
• Documented track record of sales excellence 
• Superior professional presence and business acumen 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limit