About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.Are you ready to help shape the future? Join us!About the Role:
We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, cross-selling, pricing strategy, and growth across a high-value subscription book of business.
As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will lead a disciplined account management motion focused on renewals, retention, cross-selling, and long-term customer value, while partnering cross-functionally to deliver a strong customer experience.
You are a commercially minded, data-driven, AI-fluent people leader who brings structure to ambiguity and knows how to focus teams on the highest-impact work. You combine strong commercial judgment with a rigorous approach to execution, and you know how to coach teams to use customer diagnostics, thoughtful planning, and data-backed decision-making to drive results.
Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.
What You’ll Do
Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, disciplined, and accountable team culture
Own team performance across renewals, retention, cross-selling, pricing strategy, forecast accuracy, and growth
Drive a structured account management approach, including customer diagnostics, book segmentation, proactive renewal planning, and risk identification
Guide the team in executing data-driven engagement and business development campaigns that support retention, cross-selling, and growth
Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
Set a high bar for execution excellence, ensuring the team operates with consistency, urgency, discipline, and rigor
Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
Develop talent, raise performance standards, and help shape the future of account management at 3E
What Makes You a Great Fit
Track record of success in account management or a similar renewal-focused commercial role in a SaaS, subscription, or other recurring-revenue business
Track record of leading, coaching, and developing quota-carrying Account Managers responsible for renewals, retention, cross-selling, and growth
Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, value-based pricing, retention strategy, cross-sell opportunity identification, and executive alignment
Experience helping teams prioritize accounts in the book of business based on renewal timing, customer health, growth potential, and retention risk
Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
Experience supporting complex customer situations and executive-level customer conversations
A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, forecasting, and pipeline inspection
AI fluency and comfort as an enthusiastic user of AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
Strong communication, prioritization, and team leadership skills, with a clear focus on execution excellence, accountability, and proactive ownership
What's In It For You?
Mission-driven impact: Your work helps organizations protect people, safegua