Senior Program Manager - IT Services

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

We are seeking a dynamic Senior Program Manager to support the DHS FLETC program in Glynco, GA. The ideal candidate will provide senior level program management support to ensure the successful execution of program implementation, service requests, and contract performance carried out in accordance with federal law enforcement mission critical specified objectives. Manage programs of varying technical complexities and sizes while providing an outstanding customer experience. Manage teams of 60 - 80 FTEs through Project Initiation, Planning, Execution, Monitoring/Control, and Closure. Ensure that the program plan, scope, work breakdown structure, schedule, risk, budget, and deliverables are in alignment with the program goals and objectives as defined by the statement of work. Provide customer centric leadership through the coordination, communication, and complete accountability for this enterprise-wide IT services support contract. Facilitate the efforts of team members to achieve their project plans and potential in a dynamically diverse technical environment to ensure the success of critical priorities.

Responsibilities

• Lead, manage, and guide the effective execution and management of intricate federal IT projects.
• Provide support to federal customers, IT governance boards, change control boards, and partner organizations, assign resources to programs ensuring staffing requirements are met, establishes program objectives, and monitors progress to achieve effective Service Level Agreements (SLAs) to include response/resolution times, and performance metrics.
• Manage program budget to reach customer objectives, revenue, cost, and profit targets.
• Manage and communicate ongoing changes in tasks, goals, or performance to government customers and corporate leadership.
• Participate in client meetings, contract finalization, and development of requirements and specifications.
• Prioritize, track, and manage a portfolio of IT projects ensuring deadlines are met.
• Monitor progress and adjust schedules and resources to meet key goals.
• As the primary liaison with program sponsors, customers, and other stakeholders, identify and minimize risks and issues; escalate and mitigate to customer and corporate satisfaction.
• Establish and maintain a repository of projects, project management life cycles, and systems development life cycle artifacts, policies, processes, requirements, and test results.
• Actively engage in the advancement of IT service management practices to effectively administer an enterprise-wide IT Services portfolio and facilitate enhancements in methodologies and processes to address areas identified for performance improvement.
• Act as the core hub for the document control of project information, setting up and managing repositories of project management life cycles, systems development life cycle artifacts, policies, processes, requirements, and test results.
• Ensure all products and services adhere to cutting-edge information security standards compliant with CISA, FISMA, NIST, FIPS and EO requirements.
• Perform comprehensive life cycle cost studies, engage in budget formulation, oversee acquisition management, and execute optimized performance management for system, network, and/or application development, operations, and maintenance.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

• Must have a bachelor’s degree in business management, engineering, computer science or equivalent work experience.

• 10+ years of technical program management in a federal government contracting environment with a track record of successfully managing complex IT projects from initiation to completion, including budgeting, scheduling, and stakeholder management.

• Familiarity with supporting the