Individual Sales Quality Assurance Tech

The position of Quality Assurance is essential to processing a high volume of product enrollments and documentation accurately, on time and within regulatory requirements. Attention to detail is critical in identifying and resolving errors so that prospective customers and members receive their membership card within the expected timeframe and MTM goals are met. The position works collaboratively across the department and must work to solve complex account questions.

“This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First: Total rewards package that promotes the idea of family first for all employees.

• Professional Growth Opportunities: Advance your career with ongoing training and development programs.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.

• Trust: Work for one of the most trusted companies in Kansas

• Stability: 80 years of commitment, compassion and community

• Flexibility: options to work onsite, hybrid or remote available

Compensation

$23.00 - $27.30 hourly
Non - Exempt 12

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.  All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
   

What you’ll do

• Responsible for communicating and working with cross-department staff to identify potential risks and solutions for performance improvement.

• Responsible for identifying rating, keying or processing errors for optimal performance.

• Identifies training needs and reports to leadership.

• Drives quality improvement through collaboration, influence and partnerships.

• Ensures service level and quality of work thresholds are maintained.

• Analyze and verify accuracy of systems and enrollment paperwork associated with the enrollment process to meet MTM guidelines and departmental procedures for accuracy.

• Responsible for tracking all errors and providing feedback to leadership and other staff.

• Key enrollments in internal systems for the automated process of setting up individual enrollments.

• Must have a thorough knowledge of all documents utilized in the enrollment processes.

• Utilizes information provided by representatives to complete the enrollment process of new/existing individual customers.

• Recognize and accept responsibility of achieving MTM goals on all enrollment packets.

• This position is required to have a firm understanding of the benefits offered to individuals and be able to change hats quickly regarding the actuarial, underwriting, policy administration, and legislative differences between these lines of business with 97% accuracy.  Failure to obtain this level of expertise can result in excessive costs to the company via exceptions, KID inquiries, and MTM Errors.

• Organize and maintain existing and new training materials.

• Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage

What you need

Knowledge/Skills/Abilities

• Must be able to multi-task duties and work in a fast- paced environment.

• Strong computer skills to operate effectively with company systems and programs.  To perform the duties of the position, the incumbent should have experience in programs used by the department

• Proficiency in mathematics and spelling is required. 

• Excellent human relation skills required.

• Must hav