Director of Operations

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description

Director of Operations

Oversee all operational areas including Rooms (Guest Services, Front Desk, Fairmont Gold, Housekeeping, Engineering, Security and Spa), Food & Beverage (Lumiere, Lobby Bar, In Room Dining, The Pool). The primary focus of this role is to ensure that the hotel exceeds service standards in all guest contact areas of the hotel. The Director of Operations will work with the Executive Committee Members and the Leadership Team to achieve this objective, while keeping the General Manager fully apprised of any actions to be taken, as well as progress made.

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:    

• Consistently offer professional, friendly and engaging service
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Qualifications

Your experience and skills will include:

• At least 5+ years minimum experience in a similar role
• A bachelor’s degree in business, hospitality, finance or a related field is required
• Previous Property Operations Director experience preferred
• Strong working knowledge of Property Manager (Opera Cloud)
• Detail oriented with strong analytical skills
• Strong oral, written, and interpersonal skills to communicate with all levels of organization
• Knowledge of financial concepts and market trends
• Proven ability to lead by example, build effective teams, and achieve results.
• Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders
• Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
• Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment

Additional Information

What is in it for you:

• Salary Range: $185,000 - $210,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!<